COVID-19

Updated: 1 July 2020

The global COVID-19 pandemic continues to impact international deliveries by air. The situation has improved, with just a few countries still only having surface mail services only. However, as delivery times by this method are significantly longer, we’re offering FREE SURFACE MAIL SHIPPING, where available, until regular air mail services are restored. Simply choose this option at Checkout.

Depending on your location, your current shipping options will be displayed during Checkout – including if there are currently none. Please accept our apologies if this is the case. Please contact us to explore possible options.

Our carrier of choice, Hongkong Post, is now offering airmail and Speedpost courier services to more destinations.

A partial list of services available is:

  • Surface mail only
  • Australia (Estimated delivery time: 30-50 days)
  • Canada (25-45 days)
  • Ireland (30-45 days)
  • New Zealand (40-50 days)
  • Spain (50-60 days)
  • Surface mail and/or Speedpost
  • Belgium (45-55 days)
  • Germany (50-60 days)
  • Italy *
  • * All mail deliveries to the provinces of Lodi and Padua are suspended until further notice
  • Netherlands (45-60 days)
  • Switzerland (50-60 days)
  • UK (45-55 days)
  • USA (45-65 days)
  • Air mail and/or Speedpost
  • Austria
  • China
  • Denmark
  • Hungary
  • Luxembourg
  • Netherlands
  • Norway
  • Portugal
  • Sweden
  • Speedpost only
  • France
  • Liechtenstein
  • Monaco
  • Speedpost deliveries, where available, are 3-12 days, depending on destination
  • There is currently no service available from Hongkong Post for:
  • India
  • Russia
  • South Africa

Please note that the delivery times listed are in working days under normal operating conditions. They are likely to be extended further due to limited freight services, depending on the destination.

If your country is not listed above, please see Hongkong Post's latest notice of destinations and restrictions. If you would like an estimate of the delivery time of your order before placing it, please contact us and we will enquire and advise you accordingly.

For faster delivery times, international air freight carriers can be used, but their prices are currently inflated by reduced capacity. We suggest you contact us for a quote to avoid any surprises, and to allow us to bill you separately for the cost.

We will post updated advice on this page as the situation changes. Thank you for your understanding.