COVID-19

Updated: 1 January 2022

The global COVID-19 pandemic continues to significantly impact international deliveries by air. The situation is in a state of flux, according to the availability of air transport. Many countries still have surface mail services only, and even more have no services. However, we’re still offering FREE SURFACE MAIL SHIPPING, where available, until regular air mail services are restored. Simply choose this option at Checkout.

Currently, this site is configured to support shipping only to the most popular destinations. Please accept our apologies if your country returns no shipping options at Checkout; please contact us to explore possible options.

Our carrier of choice is Hongkong Post. They offer air mail, air courier, and surface mail services, depending on destination.

A partial list of services currently available is:

  • Air mail, Air courier, Surface mail
  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Greece
  • Hawaii
  • Ireland
  • Isle of Man
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Portugal (except Azores)
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom
  • Air courier deliveries, where available, are 3-12 days, depending on destination
  • Surface mail or Air courier only
  • Australia
  • New Zealand
  • USA (except Hawaii)
  • Air courier deliveries, where available, are 3-12 days, depending on destination
  • Surface mail only
  • Canada
  • Macau
  • Malaysia

Please note that the delivery times listed are in working days under normal operating conditions. They are likely to be extended further due to limited freight services, depending on the destination.

If your country is not listed above, please see Hongkong Post's latest notice of destinations and restrictions. If you would like an estimate of the delivery time of your order before placing it, please contact us and we will enquire and advise you accordingly.

For faster delivery times, international air freight carriers can be used, but their prices are currently inflated by reduced capacity. We suggest you contact us for a quote to avoid any surprises, and to allow us to bill you separately for the cost.

We will post updated advice on this page as the situation changes. Thank you for your understanding.